Kratos Defense & Security Solutions, Inc,, headquartered in San Diego, California, provides defense, information technology, information assurance and security products for the U.S. federal government, commercial enterprises and state and local agencies. Services include information technology, C4ISR, weapon systems maintenance, engineering services, public safety services, workforce learning and performance development. Wireless Facilities Incorporated, Kratos Defense's former company name, had previously focused on the telecommunications market, but upon the hiring of Eric DeMarco as Chief Executive in 2003, the board of directors re-directed the company's mission to providing professional services to the US government, primarily accomplished through mergers and acquisitions of other smaller defense-oriented companies.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Military / Government / Technical is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Kratos Defense & Security Solutions, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Kratos Defense & Security Solutions, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Kratos Defense & Security Solutions, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.