Estimated Net Promoter Score is
Kosmos Energy is an American international oil company founded and based in Dallas, Texas. It also maintains offices in the Bermudas, Morocco, Suriname and Ghana. It has been involved in the discovery and development of the Jubilee oil field off the coast of Ghana.
Kosmos was a focus of the BBC documentary Storyville: Power, Money, Greed and Oil.
From 19 December 2014, the company started a highly controversial oil drilling in the Cap Boujdour area off the coast of Western Sahara. The license is signed with the Moroccan state oil company ONHYM. The UN stated in 2002 that any further oil exploration in Western Sahara would be in violation of international law if it was not in accordance with the wishes of the people of the territory. In an article from February 2015, former UN legal counsel Hans Corell stated that the ongoing exploration activities by Kosmos and Glencore is in violation of the legal opinion he wrote for the UN Security Council.
On March 2, 2015 Kosmos Energy said it drilled dry at its CB-1 exploration well at the Cap Boujdour area. Despite this, the company is planning for a second drill.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil & Gas Production is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Kosmos Energy Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Kosmos Energy Ltd. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Kosmos Energy Ltd. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.