KKR & Co. L.P. is an American multinational private equity firm, specializing in leveraged buyouts, headquartered in New York City. The firm sponsors and manages private equity investment funds. A pioneer in the leveraged buyout industry, the firm has completed over $400 billion of private equity transactions since its inception.
The firm was founded in 1976 by Jerome Kohlberg, Jr., and cousins Henry Kravis and George R. Roberts, all of whom had previously worked together at Bear Stearns, where they completed some of the earliest leveraged buyout transactions. Since its founding, KKR has completed a number of landmark transactions including the 1989 leveraged buyout of RJR Nabisco, which was the largest buyout in history to that point, as well as the 2007 buyout of TXU, which is currently the largest buyout completed to date. KKR has completed investments in over 160 companies since 1977, completing at least one investment in every year except in 1982 and in 1990.
KKR has 13 additional offices in the United States, Europe and Asia. The firm is currently located in the Solow Building, but recently announced its intentions to occupy a newly constructed 30 Hudson Yards.
|Industry||Financial services: private equity (1976–present) investment banking (2004–present)|
|Key people||Henry R. Kravis (Co-Chairman/Co-CEO) George R. Roberts (Co-Chairman/Co-CEO)|
|Headquarters||9 West 57th Street Suite 4200 New York City, New York 10019 United States|
|Products||Management buyouts Leveraged finance Venture capital Growth capital|
|Founder||Henry Kravis George R. Roberts Jerome Kohlberg, Jr.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If KKR sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of KKR with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of KKR based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.