Kindred Healthcare Incorporated is a healthcare services company that operates hospitals, nursing centers, and contract rehabilitation services across the United States. Kindred is the largest diversified post-acute healthcare provider in the U.S.
Kindred's headquarters and support center are located in Louisville, Kentucky.
Kindred is a Fortune 500 company, ranked as #410 in 2013. In 2014, Kindred ranked 4th among Health Care: Medical Facilities in Fortune magazine's list of most admired companies. As of August 2013, Kindred Healthcare has 76,000 employees in 46 states and 6 billion in annual revenue.
|Products||Long-Term Acute Care Hospitals, Nursing and Rehabilitation Centers, Assisted Living Facilities, Rehabilitation Services, Hospice Care, Care Management|
|Key people||Phyllis R. Yale (Chairman) Benjamin A. Breier (President/CEO) Stephen R. Cunanan (CPO) Steven D. Farber (CFO) Charlie Wardrip (CIO)|
|Divisions||Transitional Care Hospitals, Nursing and Rehabilitation Centers, Care Management, RehabCare|
|Founded||1985, Louisville, Kentucky, USA|
|Traded as||NYSE: KND S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care: Medical Facilities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Kindred Healthcare sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Kindred Healthcare with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Kindred Healthcare based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.