Kinder Morgan, Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

5

Kinder Morgan is the largest energy infrastructure company in North America. The company specializes in owning and controlling oil and gas pipelines and terminals.

Kinder Morgan owns an interest in or operates approximately 84,000 miles of pipelines and owns about 180 terminals. Their pipelines transport natural gas, refined petroleum products, crude oil, carbon dioxide and more. They also store or handle a variety of products and materials at their terminals such as gasoline, jet fuel, ethanol, coal, petroleum coke and steel.

The company has approximately 69,000 miles of natural gas pipelines and moves about 38 percent of the natural gas consumed in the United States. Kinder Morgan is also the largest independent terminal operator and the largest independent transporter of petroleum products in North America. The company's CO2 division provides carbon dioxide for enhanced oil recovery projects in North America.

The company's headquarters is located in Houston, Texas.

Quick facts about Kinder Morgan, Inc.

Key people

Richard Kinder, Executive Chairman; Steve Kean, President and CEO; Kim Dang, CFO

Traded as

NYSE: KMI S&P 100 Component S&P 500 Component

Founder

Richard Kinder William V. Morgan

Services

Pipeline transport Oil storage

Headquarters

Houston, Texas, U.S.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Kinder Morgan, Inc.'s estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Natural Gas Distribution is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Kinder Morgan, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Kinder Morgan, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Kinder Morgan, Inc.

Company Industry Score
Disney TV Consumer Brands / Entertainment 5
Mastercard Financial Services / Credit cards 5
Freeview Telecommunications / Cable/TV service 5
EE Telecommunications / Wireless Carrier 5
NatWest Personal Banking Financial Services / Banking 5
Goldman Sachs Financial Services / Banking 5
Sprint Telecommunications / Wireless Carrier 5
Super 8 Travel and Hospitality / Hotels 4
Discovery Channel Consumer Brands / Entertainment 4
Total Fitness Other 4

We have estimated the Net Promoter Score of Kinder Morgan, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.