Key Tronic is a contract manufacturer. Founded in 1969, its core product group initially included keyboards, mice and other input devices. KeyTronic now specializes in PCBA and full product assembly, plastic molding, precision metal stamping, fabrication and finishing, and engineering services with products ranging from simple consumer devices to complex, high end commercial and industrial electro-mechanical products. Key Tronic operates worldwide with activities in the United States, Mexico, and China.
After the introduction of the IBM PC, Key Tronic began manufacturing keyboards compatible with those computer system units.
Most of their keyboards are based on the 8048 microcontroller to communicate to the computer. Their early keyboards used an Intel 8048 MCU. However, as the company evolved, they began to use their own 8048-based MCUs.
In 1978, Key Tronic Corporation introduced keyboards with capacitive-based switches, one of the first keyboard technologies to not use self-contained switches. There was simply a sponge pad with a conductive-coated Mylar plastic sheet on the switch plunger, and two half-moon trace patterns on the printed circuit board below. As the key was depressed, the capacitance between the plunger pad and the patterns on the PCB below changed, which was detected by integrated circuits. These keyboards were claimed to have the same reliability as the other "solid-state switch" keyboards such as inductive and Hall-Effect, but competitive with direct-contact keyboards.
| Revenue | $434 million (1/30/16) |
|---|---|
| Industry | Computer peripherals |
| Headquarters | Spokane Valley, WA |
| Key people | Craig Gates - CEO |
| Website | www.keytronic.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer peripheral equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Key Tronic Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Key Tronic Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Key Tronic Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.