Kelly Services, Inc. is an American office staffing and workforce solutions company that operates globally. The company places employees at all levels in various sectors including the financial services, information technology, and law industries. It also offers professional services, including human resource and management consulting, outsourcing, recruitment, career transition, and vendor management services. Kelly Services was founded by William Russell Kelly in 1946 and is headquartered in Troy, Michigan. In 2015, the company reported 8,100 employees, $5.5 billion in revenue, and placed 550,000 employees to work in positions in various sectors, making it one of the world's largest staffing firms.
|Services||Human resource consulting management consulting outsourcing recruitment career transition vendor management|
|Key people||Terence E. Adderley (Executive Chairman) Carl T. Camden (President and CEO)|
|Areas served||North and South America AsiaPacific Europe, the Middle East, and Africa|
|Headquarters||999 West Big Beaver Road, Troy, Michigan, United States|
|Formerly called||Russell Kelly Office Service Kelly Girl Service, Inc.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Professional Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Kelly Services, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Kelly Services, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of Kelly Services, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.