Kaman Aerospace is an American aerospace company, with headquarters in Bloomfield, Connecticut. It was founded in 1945 by Charles Kaman. During the first ten years the company operated exclusively as a designer and manufacturer of several helicopters that set world records and achieved many aviation firsts.
In 1956, Kaman began to diversify as an aerospace subcontractor of McDonnell Douglas, Grumman and others. In the mid-1960s Kaman diversified outside of the aerospace industry, using the expertise Kaman had gained in composite materials and the end of the need for skilled woodworkers to craft wooden rotor blades. Charles Kaman, a guitarist as well as an aerospace pioneer, worked with his engineers and other musicians to create the round-backed, composite-body Ovation guitar, which led to the eventual creation of Kaman Music. Kaman Music was an independent distributor of musical instruments and accessories, and a major producer of guitars and guitar parts and accessories.
|Products||Metallic and composite Structures, Specialty bearings, fuzes|
|Key people||Neal J. Keating (Chairman, President & CEO)|
|Headquarters||Bloomfield, Connecticut, United States|
|Number of locations||241 offices, 5 distribution facilities|
|Divisions||Kaman Industrial Technologies|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Kaman Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Kaman Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Kaman Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.