Estimated Net Promoter Score is
Juniper Networks is an American multinational corporation headquartered in Sunnyvale, California that develops and markets networking products. Its products include routers, switches, network management software, network security products and software-defined networking technology.
The company was founded in 1996 by Pradeep Sindhu. It received several rounds of funding from venture capitalists and telecommunications companies before going public in 1999. Juniper grew to $673 million in annual revenues by 2000. By 2001 it had a 37% share of the core routers market, challenging Cisco's once-dominant market-share. It grew to $4 billion in revenues by 2004 and $4.63 billion in 2014. Juniper appointed Kevin Johnson as CEO in 2008, Shaygan Kheradpir in 2013 and Rami Rahim in 2014.
Juniper Networks originally focused on core routers, which are used by internet service providers to perform IP address lookups and direct internet traffic. Through the acquisition of Unisphere in 2002, the company entered the market for edge routers, which are used by ISPs to route internet traffic to individual consumers. Juniper Networks entered the IT security market with its own JProtect security toolkit in 2003 before acquiring security company NetScreen Technologies the following year. It entered the enterprise segment in the early 2000s, which accounted for one-third of revenues by 2005. As of 2014, Juniper has been focused on developing new software-defined networking products. However, in 2016, the company encountered some controversy under suspicion allegedly putting backdoors into its ScreenOS products.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Communications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Juniper Networks, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Juniper Networks, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Juniper Networks, Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.