Jones Lang LaSalle Incorporated or JLL is an American professional services and investment management company specializing in real estate. Since March 2014 it has officially marketed itself under the abbreviation "JLL". Global headquarters are located in Chicago, with an operational remit covering the Americas regional market. Sub-headquarters operate in London.
The Company’s real estate services include agency leasing, capital markets, tenant representation, real estate investment banking / merchant banking, property management, corporate finance, facilities management / outsourcing, hotel advisory, project and development management / construction, energy and sustainability services, valuations, value recovery and receivership services, consulting and investment management.
After CBRE Group, the company is the largest publicly traded commercial real estate brokerage firm in the world.
|Products||Agency Leasing, Capital Markets, Consulting, Facilities Management, Investment Management, Lease Administration, Project and Development Services, Property Management, Tenant Representation, Valuations|
|Key people||Sheila Penrose, Chairman; Christian Ulbrich, President and CEO; Christie Kelly, CFO; Dr.Charles Doyle, CMO; Jeff Jacobson, CEO LaSalle Investment Management|
|Founded||1999 merger of Jones Lang Wootton and LaSalle Partners|
|Headquarters||Aon Center Chicago, Illinois, USA|
|Traded as||NYSE: JLL S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Real estate is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Jones Lang LaSalle sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Jones Lang LaSalle with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Jones Lang LaSalle based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.