Janus Capital Group, Inc. is an American publicly owned investment firm headquartered in Denver, Colorado. The company's asset-management disciplines include growth, core, international, value, mathematical, alternative and fixed-income. These products are sold through advisors and financial intermediaries, to institutional investors and directly to retail investors. Janus Capital Group was created as a result of the January 1, 2003, merger of Janus Capital Corporation into its parent company, Stilwell Financial Inc. Janus Capital Group consists of Janus Capital Management LLC, in addition to a range of exchange‐traded products. Additionally, Janus Capital Group owns 80% of Perkins Investment Management.
Outside the U.S., Janus has offices in Sydney, Paris, Zurich, Frankfurt, Dubai, Taipei, London, Milan, Tokyo, Hong Kong, Melbourne, and Singapore. Janus is in the S&P MidCap 400 Index.
|Headquarters||Denver, Colorado, United States|
|Traded as||NYSE: JNS S&P 400 Component|
|Total assets||$190.9 billion (2016)|
|Revenue||$1,076 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Investment Managers is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Janus Capital Group, Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Janus Capital Group, Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Janus Capital Group, Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.