James Hardie Industries Ltd. is an industrial building materials company headquartered in Ireland and listed on the Australian Securities Exchange which specialises in fibre cement products. James Hardie manufactures and develops technologies, materials and processes for the production of building materials. For over 20 years, Hardie has also operated a research and development facility devoted solely to fibre-cement technology. The company was a key player in asbestos mining and manufacturing in Australia through most of the twentieth century.
Working with products containing asbestos - including the building material known as "Fibro" - caused people to develop various pleural abnormalities such as asbestosis and malignant mesothelioma. The 2009 book Killer Company and the 2012 TV docu-drama Devil's Dust are about James Hardie Industries. In May 2012 the High Court of Australia found that seven former James Hardie non-executive directors misled the stock exchange over the asbestos victims compensation fund.
|Products||Columns Commercial Facades Weatherboards Fencing and Lattice|
|Key people||Louis Gries, CEO Russell Chenu, CFO|
|Founded||Melbourne, Australia 1888|
|Traded as||ASX: JHX NYSE: JHX|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Building Materials is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If James Hardie Industries plc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of James Hardie Industries plc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of James Hardie Industries plc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.