Estimated Net Promoter Score is
J.B. Hunt Transport Services, Inc. is a trucking and transportation company that was founded by Johnnie Bryan Hunt, and based in the Northwest Arkansas city of Lowell. J.B. Hunt Transport Services, Inc. was incorporated in Arkansas on August 10, 1961 and originally started with five trucks and seven refrigerated trailers to support the original rice hull business. By 1983, J.B. Hunt had grown into the 80th largest trucking firm in the U.S. and earned $63 million in revenue. At that time J.B. Hunt was operating 550 tractors, 1,049 trailers, and had roughly 1,050 employees. Today this company has grown into one of the largest transportation companies in the United States with annual revenues of about $7 billion. J.B. Hunt primarily operates large semi-trailer trucks, and provides transportation services throughout the continental United States, Canada and Mexico. The company currently employs over 22,000 employees and operates in excess of 12,000 trucks. Over 100,000 trailers and containers can be found in the company's fleet.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Trucking, Truck Leasing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If J.B. Hunt Transport Services sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of J.B. Hunt Transport Services with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of J.B. Hunt Transport Services based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.