Iridium Communications Inc. is a publicly traded American company headquartered in McLean, Virginia. Iridium operates the Iridium satellite constellation, a system of 66 active satellites used for worldwide voice and data communication from hand-held satellite phones and other transceiver units. The Iridium network is unique in that it covers the whole Earth, including poles, oceans and airways, with 95 satellites launched so far. The satellites are frequently visible in the night sky as satellite flares, a phenomenon typically observed as short-lived bright flashes of light.
Iridium manages several operations centers, including Tempe, Arizona and Leesburg, Virginia, U.S.A. The U.S. Department of Defense, through its own dedicated gateway, relies on Iridium for global communications capabilities. The company derives its name from the chemical element iridium.
|Key people||Matthew J. Desch (CEO), Thomas J. Fitzpatrick (CFO)|
|Products||Satellite communications equipment|
|Services||Satellite voice and data services|
|Headquarters||McLean, Virginia, United States|
|Traded as||NASDAQ: IRDM S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Iridium Communications Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Iridium Communications Inc with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Iridium Communications Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.