Invesco Ltd. is an American independent investment management company that is headquartered in Atlanta, Georgia, United States, and has branch offices in 20 countries. Its common stock is a constituent of the S&P 500 and trades on the New York stock exchange. Invesco operates under the Invesco, Trimark, Invesco Perpetual, WL Ross and Powershares brand names.
|Products||Investment management: real estate, distressed investing, bank loans, quantitative equity, fundamental equity, Fixed income, hedge funds, Fund of funds, environmental investing and ETFs|
|Key people||Rex D. Adams, Chairman Martin L. Flanagan (CEO), Phil Taylor Sr Director Mark Armour, Sr Director Wilbur Ross, CEO WL Ross|
|Total assets||US$ 19,270.5 million (2013) US$ 17,492.4 million (2012)|
|Revenue||US$ 4,644.6 million (2013) US$ 4,050.4 million (2012)|
|Total equity||US$ 8,977.3 million (2013) US$ 9,049.0 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If INVESCO MORTGAGE CAPITAL INC sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of INVESCO MORTGAGE CAPITAL INC with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of INVESCO MORTGAGE CAPITAL INC based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.