Intuitive Surgical Inc. is an American corporation that manufactures robotic surgical systems, most notably the da Vinci Surgical System. The da Vinci Surgical System allows surgery to be performed using robotic manipulators. The company is part of the NASDAQ-100 and S&P 500. Intuitive Surgical has installed over 1,242 systems worldwide as of July, 2009. Computer Motion was a competitor that merged with Intuitive Surgical in 2003.
|Revenue||US$ 2,265.1 million (2013) US$ 2,178.8 million (2012)|
|Total assets||US$ 3,950.3 million (2013) US$ 4,059.2 million (2012)|
|Total equity||US$ 3,501.4 million (2013) US$ 3,580.1 million (2012)|
|Operating income||US$ 852.5 million (2013) US$ 878.1 million (2012)|
|Net income||US$ 671.0 million (2013) US$ 656.6 million (2012)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Medical Products and Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Intuitive Surgical sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Intuitive Surgical with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|CIGNA||Insurance / Health and Life Insurance||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Chase||Financial Services / Banking||-1|
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Accenture Consulting||Technology / Other||1|
|Dish||Telecommunications / Cable/TV service||1|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|ESPN||Consumer Brands / Entertainment||2|
We have estimated the Net Promoter Score of Intuitive Surgical based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.