INTL FCStone Inc is a Fortune 500 financial services firm focused on diversified financial markets. The company serves mid-sized commercial clients and its activities are divided into five functional areas: Commodity Trading and Risk Management Services for virtually every major Traded Commodity, Foreign Exchange, Securities, Clearing and Execution Services, and Global Payment services. INTL FCStone is focused on opening markets for companies. The company has offices worldwide and is headquartered in New York City, New York.
INTL FCStone is the result of a 2009 merger between the International Assets Advisory Corporation and FCStone Group Inc. The current CEO is Sean O’Connor who has been with the company since Oct. 2002.
|Key people||Sean O'Connor, CEO Scott Branch, President Bill Dunaway, Chief Financial Officer|
|Predecessors||International Assets Holding Corporation, FCStone Group|
|Headquarters||708 Third Avenue New York, New York, United States|
|Traded as||NASDAQ: INTL S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Diversified Financials is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If INTL FCStone sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of INTL FCStone with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of INTL FCStone based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.