Internet Initiative Japan Inc. as Japan’s first ISP. By leveraging the technological expertise gained through its internet connectivity services, the company has expanded its business portfolio as a total solutions provider, now offering network services, value-added outsourcing services, cloud computing, WAN services and systems integration services. IIJ's flagship cloud service named IIJ GIO is among Japan’s public cloud computing leaders, previously ranked as the top provider in the Japanese cloud market for 2 consecutive years.
Today, IIJ serve more than 8,500 blue chip clients, and operates in: Japan, US, UK, Germany, China, Hong Kong, Indonesia, Singapore, Thailand. They employ more than 3000 staff worldwide, over 70% of which are technical engineers.
From 1999 IIJ were listed on NASDAQ, USA.
IIJ also operates IIJmio, a prepaid mobile virtual network operator service started in 2001 which operates on the NTT DoCoMo network.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Programming, Data Processing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Internet Initiative Japan, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Internet Initiative Japan, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|marks & spencer||Consumer Brands / Grocery||-10|
|McDonald's||Consumer Brands / Fast Food||-8|
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|Amazon Prime||Consumer Brands / Entertainment||-11|
|Ziggo||Telecommunications / Other||-11|
|Golomt Bank||Financial Services / Banking||-11|
|Wells Fargo & Company||Financial Services / Banking||-12|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
We have estimated the Net Promoter Score of Internet Initiative Japan, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.