Intercontinental Exchange is an American business and finance company founded on May 11, 2000 by Jeffrey Sprecher, headquartered in Atlanta, Georgia. It owns exchanges and clearing houses for financial and commodity markets, and operates 23 regulated exchanges and marketplaces including: ICE futures exchanges in the United States, Canada and Europe; Liffe futures exchanges in the US and Europe; the New York Stock Exchange; equity options exchanges; and OTC energy, credit and equity markets. ICE also owns and operates 6 central clearing houses; ICE Clear Europe, ICE Clear U.S., ICE Clear Canada, ICE Clear Singapore, ICE Clear Netherlands, ICE Clear Credit and The Clearing Corporation. ICE has offices in New York, London, Chicago, Houston, Winnipeg, Amsterdam, Calgary, Washington, D.C., San Francisco and Singapore.
|Industry||Business services Financial services Financial Markets Technology|
|Operating income||US$2.14 billion (2016) US$1.31 billion (2015)|
|Revenue||US$4.5 billion (2016) US$3.34 billion (2015)|
|Net income||US$1.6 billion (2016) US$1.4 billion (2015)|
|Headquarters||Atlanta, Georgia, United States of America|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Intercontinental Exchange sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Intercontinental Exchange with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Intercontinental Exchange based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.