Interactive Intelligence, Inc. was a telecommunications software and cloud developer acquired by Genesys, a customer experience company, in December 2016 for $1.4 billion. The company was best known for its unified business communications solutions for call centers, enterprise IP telephony and business process automation. After the Genesys acquisition, products were consolidated into the PureCloud, PureConnect and PureEngage customer engagement platforms.
| Key people | Paul Segre (CEO) Tom Eggemeier (President) Slava Zhakov (CTO) Merijn te Booij (CMO) |
|---|---|
| Industry | Telecommunications software Cloud computing |
| Founded | October 1994; 22 years ago (1994-10) |
| Headquarters | Indianapolis, Indiana, United States |
| Products | PureCloud PureConnect PureEngage |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Interactive Intelligence Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Interactive Intelligence Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Interactive Intelligence Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.