Intelsat, S.A. is a communications satellite services provider.
Originally formed as International Telecommunications Satellite Organization, it was—from 1964 to 2001—an intergovernmental consortium owning and managing a constellation of communications satellites providing international broadcast services.
As of March 2017, Intelsat is to merge with Softbank backed OneWeb. The agreement is to merge in a share-for-share deal. SoftBank will buy voting and non-voting shares in the combined company for $1.7 billion in cash and take a 39.9 percent voting stake.
Shares that Softbank-OneWeb will buy in the combined company will be bought for $5 per share.
As of March 2011, Intelsat operates a fleet of 52 communications satellites, which is one of the world's largest fleet of commercial satellites. They claim to serve around 1,500 customers and employ a staff of approximately 1,100 people.
| Key people | David McGlade (Executive Chairman) Stephen Spengler (CEO since April 1, 2015) |
|---|---|
| Headquarters | Luxembourg City, Luxembourg/Tysons Corner, Virginia, USA |
| Revenue | $542.0 million USD (2016) |
| Industry | Satellite communication |
| Website | www.intelsat.com |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Telecommunications Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Intelsat S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Intelsat S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Intelsat S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.