Integrys Energy Group, Inc. was an American energy company headquartered in Chicago, Illinois. It was formed by the merger of WPS Resources Corp. and Peoples Energy Corp. on February 21, 2007. The Chairman, President, and Chief Executive Officer is Charles A. Schrock. On June 23, 2014, Integrys announced that it was being acquired by Wisconsin Energy Corporation for $9.1 billion.
| Subsidiaries | Integrys Energy Services Michigan Gas Utilities Minnesota Energy Resources North Shore Gas Peoples Gas Upper Peninsula Power Company Wisconsin Public Service |
|---|---|
| Headquarters | Aon Center Chicago, Illinois, United States |
| Area served | Illinois Michigan Minnesota Wisconsin |
| Products | Natural Gas, Electricity |
| Key people | Charles A Schrock (CEO) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Utilities: Gas and Electric is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Integrys Energy Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Integrys Energy Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Integrys Energy Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.