Insperity, Inc., previously known as Administaff, Inc., is a professional employer organization headquartered in Kingwood, Texas since 1986. Insperity provides human resources and administrative services to small and medium-sized businesses. Since 2004, the company has been title sponsor of a professional golf tournament on the Champions Tour, previously known as the Administaff Small Business Classic. Paul J. Sarvadi, Chairman of the Board and Chief Executive Officer and co-founder of the Company and its subsidiaries, is a Class II director and has been a director since the Company's inception in 1986.
Insperity serves more than 100,000 businesses with more than 2 million employees. The company has more than 2,200 corporate employees in more than 60 offices across the US.
Insperity is publicly traded on the New York Stock Exchange under the ticker symbol NSP. The company completed its initial public offering in January 1997.
In 2011, the company changed its name from Administaff to Insperity.
|Traded as||NYSE: NSP S&P 600 Component|
|Revenue||US$1.72 Billion (FY 2010)|
|Operating income||US$38.0 Million (FY 2010)|
|Net income||US$22.4 Million (FY 2010)|
|Total assets||US$498 Million (FY 2010)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Diversified Outsourcing Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Insperity sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Insperity with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Insperity based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.