InnSuites Hospitality Trust offering Ownership Management, Licensing/Trademark and Membership hospitality services. Founded in 1971, it is headquartered in Phoenix, Arizona. The company owns and operates five hotels. In addition, it provides management services for eight hotels. For nine hotels it also extends licensing and trademark services. Presently, the company is operating with three divisions: InnSuites Hotels & Suites, InnSuites Hotels Inc. and InnDependent Boutique Collection. As of August 2016, the IBC Hotels worldwide membership network has over 20,000 hotels. The RRF Limited Partnership and the InnSuites Hotels, Inc. are the affiliates of the Trust.
|Key people||James Wirth (CEO and Chairman of the Board) Pamela Barnhill (Vice Chairperson of the Board, President and Chief Operating Officer) Adam Remis (Chief Financial Officer) Marc Berg (Executive Vice President)|
|Divisions||InnSuites Hotels & Suites InnSuites Hotels Inc. InnDependent Boutique Collection (IBC) Hotels|
|Services||Management, Operations, Sales, Marketing, Distribution and Technology Solutions|
|Headquarters||Phoenix, Arizona, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If InnSuites Hospitality Trust sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of InnSuites Hospitality Trust with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of InnSuites Hospitality Trust based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.