Ingram Micro is a wholesaler of IT products and services. Its headquarter remains in Irvine, California despite the fact the company has been acquired by the Chinese group HNA in 2016. With sales over 43 billion USD in 2015, it is the world's largest wholesaler in technology products and services. It sells, IBM, Lenovo, Microsoft, Samsung... The company ranks 64th in the 2016 Fortune 500.
In February 2016, a definitive merger agreement was announced under which the HNA Group will acquire Ingram Micro in an all-cash transaction with an equity value of approximately $6 billion.
|Key people||Dale Laurance, Chairman Alain Monié, CEO William Humes, CFO|
|Products||Computer hardware, software, services, logistics|
|Subsidiaries||AVAD, APTEC - An Ingram Micro Company|
|Revenue||US$ 43.026 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Retail: Computer Software & Peripheral Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ingram Micro Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ingram Micro Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Tesco||Consumer Brands / Grocery||-8|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
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|marks & spencer||Consumer Brands / Grocery||-10|
We have estimated the Net Promoter Score of Ingram Micro Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.