Ingersoll-Rand plc (Ireland) Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

2

Ingersoll-Rand plc is a global diversified industrial company formed in 1905 by the merger of Ingersoll-Sergeant Drill Company and Rand Drill Company, rival companies that had each been founded in 1871. The company is incorporated in Dublin, Ireland, but has its headquarters in Davidson, North Carolina. Ingersoll-Rand has been a constituent of the S&P 500 Index since 2010, replacing Pactiv Corporation on 16 November 2010.

Quick facts about Ingersoll-Rand plc (Ireland)

Products

Air solutions Tools Material handling Golf cars Utility vehicles Time management systems Stationary refrigeration Transport refrigeration Residential air conditioning Commercial air conditioning

Headquarters

Davidson, North Carolina, United States (operational headquarters); Dublin, Ireland (legal domicile)

Divisions

Industrial technologies Security technologies Climate solutions Residential solutions

Key people

Michael Lamach, chairman, president & CEO Simon Ingersoll, Founder (deceased)

Number of locations

more than 99 manufacturing facilities worldwide

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Ingersoll-Rand plc (Ireland)'s estimated NPS of 2 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Auto Parts:O.E.M. is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Ingersoll-Rand plc (Ireland) sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Ingersoll-Rand plc (Ireland) with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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We have estimated the Net Promoter Score of Ingersoll-Rand plc (Ireland) based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.