Finance / Major Banks Net Promoter Score 2023 benchmarks

Blue Hills Bancorp, Inc.
9
MB Financial Inc.
-1
Banc of California, Inc.
5
American National Bankshares, Inc.
13
Bank of Commerce Holdings (CA)
-7
Bar Harbor Bankshares, Inc.
-2
Bank of the James Financial Group, Inc.
10
CB Financial Services, Inc.
1
C&F Financial Corporation
6
CU Bancorp (CA)
0
First Foundation Inc.
-9
First Community Financial Partners, Inc.
6
Financial Institutions, Inc.
-1
M&T Bank Corporation
-3
OptimumBank Holdings, Inc.
-10
Peoples Bancorp of North Carolina, Inc.
6
Texas Capital Bancshares, Inc.
12
BancFirst Corporation
-6
Guaranty Federal Bancshares, Inc.
1
German American Bancorp, Inc.
11
Popular, Inc.
14
Chemung Financial Corp
-1
Cathay General Bancorp
-4
Cascade Bancorp
-4
Carolina Trust BancShares, Inc.
16
Old National Bancorp
12
Enterprise Bancorp Inc
-3
First Bancorp, Inc (ME)
12
Great Southern Bancorp, Inc.
-8
National Bankshares, Inc.
-6
Simmons First National Corporation
16
Renasant Corporation
4
S&T Bancorp, Inc.
-9
Capital One Financial Corporation
13
Capital City Bank Group
-6
Citigroup Inc.
0
Fidelity Southern Corporation
-8
Pacific Premier Bancorp Inc
3
Park Sterling Corporation
0
Community Bank System, Inc.
9
Bancorp of New Jersey, Inc
15
Citizens First Corporation
5

Norwood Financial Corp.
-8
Old Second Bancorp, Inc.
1
Westbury Bancorp, Inc.
8
Hancock Holding Company
-5
Fulton Financial Corporation
-10
United Community Banks, Inc.
-6
United Bankshares, Inc.
-1
Live Oak Bancshares, Inc.
-3
Bank of Marin Bancorp
0
Union Bankshares Corporation
4
Mizuho Financial Group, Inc.
15
Regions Financial Corporation
8
F.N.B. Corporation
-8
Deutsche Bank AG
-8
First Horizon National Corporation
7
Customers Bancorp, Inc
-6
Comerica Incorporated
13
Bank of Hawaii Corporation
-3
Bank Of New York Mellon Corporation (The)
-4
First Commonwealth Financial Corporation
1
Banco Bradesco Sa
9
PNC Financial Services Group, Inc. (The)
6
Evans Bancorp, Inc.
5
Triumph Bancorp, Inc.
-2
Investors Bancorp, Inc.
-2
First Financial Corporation Indiana
9
United Security Bancshares
16
First Financial Bancorp.
16
QCR Holdings, Inc.
12
United Bancorp, Inc.
15
Two River Bancorp
-1
TrustCo Bank Corp NY
10
The Bancorp, Inc.
-3
State Bank Financial Corporation.
-2
Signature Bank
2
Republic Bancorp, Inc.
-6
Peoples Financial Services Corp.
-6
Meridian Bancorp, Inc.
-3
Mercantile Bank Corporation
11
MainSource Financial Group, Inc.
13
IBERIABANK Corporation
16
Huntington Bancshares Incorporated
4

First South Bancorp Inc
16
First Internet Bancorp
-10
First Busey Corporation
1
Patriot National Bancorp Inc.
13
Hanmi Financial Corporation
5
First Merchants Corporation
-5
First Community Bancshares, Inc.
-4
Enterprise Financial Services Corporation
6
BNC Bancorp
3
Arrow Financial Corporation
-4
Commerce Bancshares, Inc.
5
First Hawaiian, Inc.
-9
First Financial Bankshares, Inc.
16
Citizens Holding Company
2
Cardinal Financial Corporation
-2
California First National Bancorp
-9
Auburn National Bancorporation, Inc.
13
Boston Private Financial Holdings, Inc.
-2
Bear State Financial, Inc.
-9
Banner Corporation
13
PacWest Bancorp
-5
BOK Financial Corporation
14
East West Bancorp, Inc.
-7
Pinnacle Financial Partners, Inc.
14
Eagle Bancorp, Inc.
12
China Commercial Credit, Inc.
1
Capital Bank Financial Corp.
7
Ameris Bancorp
4
Nicolet Bankshares Inc.
-4
Independent Bank Group, Inc
16
Valley National Bancorp
6
Union Bankshares, Inc.
9
United Bancshares, Inc.
2
UMB Financial Corporation
12
First Bancorp
-2
Trustmark Corporation
12
First NBC Bank Holding Company
10
Tompkins Financial Corporation
-7
TCF Financial Corporation
11
National Commerce Corporation
-5
State Street Corporation
-9
Prosperity Bancshares, Inc.
-5

Sandy Spring Bancorp, Inc.
-4
SVB Financial Group
2
Peoples Financial Corporation
-9
Peoples Bancorp Inc.
-2
Zions Bancorporation
-7
Northeast Bancorp
3
Mackinac Financial Corporation
11
Oak Valley Bancorp (CA)
-5
Republic First Bancorp, Inc.
16
First Interstate BancSystem, Inc.
11
First BanCorp.
-1
NBT Bancorp Inc.
-8
Melrose Bancorp, Inc.
6
M B T Financial Corp
16
J P Morgan Chase & Co
8
The First of Long Island Corporation
-10
The First Bancshares, Inc.
-3
The Community Financial Corporation
11
Synovus Financial Corp.
6
Sterling Bancorp
15
Southern First Bancshares, Inc.
9
Bank of America Corporation
-8
Hilltop Holdings Inc.
7
Home BancShares, Inc.
-4
Heartland Financial USA, Inc.
10
Great Western Bancorp, Inc.
-7
Georgetown Bancorp, Inc.
-7
Community West Bancshares
6
Citizens Financial Group, Inc.
-1
Allegiance Bancshares, Inc.
5
PrivateBancorp, Inc.
2
Pacific Mercantile Bancorp
4
BancorpSouth, Inc.
2
Columbia Banking System, Inc.
3
Bank of Nova Scotia (The)
-3
AmeriServ Financial Inc.
-1
Independent Bank Corporation
15
Independent Bank Corp.
14
Chemical Financial Corporation
-9
Bank of South Carolina Corp.
3
Bank of the Ozarks
-9
Paragon Commercial Corporation
0

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