Immune Pharmaceuticals Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

-10

Amgen Inc. is an American multinational biopharmaceutical company headquartered in Thousand Oaks, California. Located in the Conejo Valley, Amgen is the world's largest independent biotechnology firm. In 2013, the company's largest selling product lines were Neulasta/Neupogen, two closely related drugs used to prevent infections in patients undergoing cancer chemotherapy; and Enbrel, a tumor necrosis factor blocker used in the treatment of rheumatoid arthritis and other autoimmune diseases. Other products include Epogen, Aranesp, Sensipar/Mimpara, Nplate, Vectibix, Prolia and XGEVA.

Quick facts about Immune Pharmaceuticals Inc.

Products

Epogen, Aranesp, Kineret, Enbrel, Neulasta, Neupogen, Nplate, Vectibix, Prolia, Xgeva, and Sensipar/Mimpara.

Traded as

NASDAQ: AMGN NASDAQ-100 Component S&P 100 Component S&P 500 Component SEHK: 4332

Key people

Robert A. Bradway (Chairman, President, and CEO)

Formerly called

Applied Molecular Genetics (1980–1983)

Headquarters

Thousand Oaks, California, U.S.

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Immune Pharmaceuticals Inc.'s estimated NPS of -10 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Health Care / Major Pharmaceuticals is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Immune Pharmaceuticals Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Immune Pharmaceuticals Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Immune Pharmaceuticals Inc.

Company Industry Score
marks & spencer Consumer Brands / Grocery -10
Golomt Bank Financial Services / Banking -11
Ziggo Telecommunications / Other -11
Amazon Prime Consumer Brands / Entertainment -11
Wells Fargo & Company Financial Services / Banking -12
US Airways Travel and Hospitality / Airlines -8
Tesco Consumer Brands / Grocery -8
McDonald's Consumer Brands / Fast Food -8
UPC Telecommunications / Other -13
ITV Telecommunications / Cable/TV service -13

We have estimated the Net Promoter Score of Immune Pharmaceuticals Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.