IHS Markit Ltd. is a company based in London, United Kingdom.
IHS provides information and analysis to support the decision-making process of businesses and governments in industries such as aerospace, defense and security; automotive; chemical; energy; maritime and trade; and technology.
The previously announced deal to merge IHS and Markit closed on July 13, 2016.
|Subsidiaries||Cambridge Energy Research Associates, Global Insight, Jane's Information Group Prime Publications Limited John S. Herold, Inc.|
|Headquarters||Ropemaker Place, 25 Ropemaker Street London, EC2Y 9LY , United Kingdom|
|Key people||Jerre Stead (CEO IHS Markit) & Lance Uggla (President IHS Markit)|
|Total assets||US$ 13.941 billion (2016)|
|Revenue||US$ 2.735 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Data Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If IHS sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of IHS with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Ocado||Consumer Brands / Grocery||-4|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|NatWest Business Banking||Financial Services / Banking||-6|
|Chase||Financial Services / Banking||-1|
We have estimated the Net Promoter Score of IHS based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.