Joe's Crab Shack is an American chain of beach-themed seafood casual dining restaurants owned by Ignite Restaurant Group. Founded in Houston, Texas, the restaurant now operates locations all across the United States of America. It serves seafood and American cuisine. The restaurants also have a gift shop that sells T-shirts featuring phrases advertising Joe's seafood choices. It is based in Houston.
|Founded||1991; 26 years ago (1991) in Houston, Texas, United States|
|Headquarters||Westchase District, Houston, Texas, United States|
|Owner||Ignite Restaurant Group|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Restaurants is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Ignite Restaurant Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Ignite Restaurant Group, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Ignite Restaurant Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.