IBERIABANK Corporation, stylized as IBERIABANK, is an American financial holding company headquartered in Lafayette, LA and the largest bank based in Louisiana. Founded in 1887, it now has over 250 combined offices in 10 states primarily throughout the South. The company has eight locations with representatives of IBERIA Wealth Advisors in four states, and one IBERIA Capital Partners, L.L.C. office in New Orleans.
IberiaBank is an FDIC-insured institution regulated by the Office of the Comptroller of the Currency. On March 31, 2009, as the financial crisis came to an end, IberiaBank became the first financial institution in the country to repay its TARP funds to the Treasury.
|Key people||Daryl G. Byrd, MBA President, Chief Executive Officer & Director|
|Founded||New Iberia, Louisiana, United States (1887)|
|Traded as||NASDAQ: IBKC Russell 2000 Component|
|Revenue||US$ 867.25 million (2015)|
|Net income||US$ 142.84 million (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If IBERIABANK Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of IBERIABANK Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of IBERIABANK Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.