Iasis Healthcare, located in Franklin, Tennessee, is for-profit owner and operator of medium-sized acute care hospitals in high-growth urban and suburban markets. IASIS owns or leases 17 acute care hospital facilities and one behavioral health hospital facility with a total of 3,581 licensed beds and has total annual net revenue of approximately $3.2 billion. These hospital facilities are located in five regions: Salt Lake City, Utah; Phoenix, Arizona; five cities in Texas, including Houston and San Antonio; West Monroe, Louisiana; and Woodland Park, Colorado. IASIS also owns and operates Health Choice Arizona, a Medicaid and Medicare managed health plan in Phoenix that serves more than 197,000 members.
|Headquarters||Franklin, TN, United States|
|Key people||W. Carl Whitmer (CEO)|
|Total assets||US$3.2 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care: Medical Facilities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Iasis Healthcare sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Iasis Healthcare with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Iasis Healthcare based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.