IAC/InterActiveCorp is an American media and Internet company, with over 150 brands across 100 countries, headquartered in New York City. Joey Levin, who previously led the company's Search & Applications segment, has been the company's Chief Executive Officer since June 2015.
|Formerly called||HSN Inc. (1996–1998) USA Networks Inc. (1998–2002) USA Interactive (2002–2003) InterActiveCorp (2003–2004)|
|Headquarters||IAC Building, New York City, New York, United States|
|Founded||August 24, 1995; 21 years ago (1995-08-24)|
|Key people||Barry Diller, Chairman Joey Levin, CEO|
|Predecessors||Silver King Communications|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Internet Services and Retailing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If IAC/InterActiveCorp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of IAC/InterActiveCorp with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Ocado||Consumer Brands / Grocery||-4|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Chase||Financial Services / Banking||-1|
We have estimated the Net Promoter Score of IAC/InterActiveCorp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.