Estimated Net Promoter Score is
Hydrogenics is a developer and manufacturer of hydrogen generation and fuel cell products based on water electrolysis and proton exchange membrane technology. Hydrogenics is divided into two business units: OnSite Generation and Power Systems. Onsite Generation is headquartered in Oevel, Belgium and had 73 full-time employees as of December 2013. Power Systems is based in Mississauga, Ontario, Canada, with a satellite facility in Gladbeck, Germany. It had 62 full-time employees as of December 2013. Hydrogenics maintains operations in Belgium, Canada and Germany with satellite offices in the United States, Indonesia, Malaysia and Russia.
Daryl Wilson is president and CEO of Hydrogenics. He earned his bachelor's degree in Chemical Engineering from the University of Toronto, and his MBA in Operations Management and Management Science from McMaster University in 1990. Prior to working for Hydrogenics, he held senior leadership positions at Royal Group Technologies, Zenon Environmental, Toyota and Dofasco.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Major Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hydrogenics Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hydrogenics Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Hydrogenics Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.