Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties. The Hyatt Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on September 27, 1957. As of September 30, 2016, Hyatt has 679 properties in 54 countries. In 2017, Fortune magazine listed Hyatt as the 32nd-best U.S. company to work for.
|Brands||Park Hyatt Grand Hyatt Hyatt Regency Hyatt Hotels Andaz Hyatt Centric Unbound Collection Hyatt Place Hyatt House Ziva Zilara Residence Club Miraval|
|Key people||Thomas J. Pritzker (Executive chairman) Mark S. Hoplamazian (President and CEO)|
|Headquarters||Hyatt Center Chicago, Illinois, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Hotels, Casinos, Resorts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hyatt Hotels sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hyatt Hotels with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hyatt Hotels based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.