Huntsman Corporation is an American multinational manufacturer and marketer of chemical products for consumers and industrial customers. Huntsman manufactures assorted polyurethanes, performance products, and pigments for customers like BMW, GE, Chevron, Procter & Gamble, and Unilever. With headquarters in The Woodlands, Texas and executive offices in Salt Lake City, Utah, they operate more than 100 manufacturing and R&D facilities in over 30 countries and employ approximately 15,000 associates across 5 business divisions. Huntsman Corporation had 2016 revenues of approximately $10 billion.
|Key people||Jon M. Huntsman (Executive Chairman) Peter R. Huntsman (President and CEO)|
|Headquarters||The Woodlands, Texas (corporate) Salt Lake City, Utah (executive)|
|Revenue||US$ 9.657 billion (2016)|
|Total assets||US$ 9.189 billion (2016)|
|Operating income||US$ 647 million (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Huntsman sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Huntsman with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Huntsman based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.