Hudson Technologies is a US manufacturer of deep and shallow drawn metal enclosures, also called cans or cases. Deep drawing is a sheet metal forming process.
In 1982, a century-old metal-forming pressing machine, one of the earliest manufactured by the E.W. Bliss Company, entered into the collections of the National Museum of American History, Smithsonian Institution to be the focus of a display in the Museum's Tool Hall. The press was one of two original presses purchased by company founder Charles Batka, Sr. and came to the attention of the Smithsonian through a competition held by the Bliss firm in 1975 to discover the whereabouts of the company's earliest operable press. Before its retirement in 1974 and subsequent move from the facility in New Jersey, among the last jobs of this press was the production of electrical containers for the Apollo space flight program.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hudson Technologies, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hudson Technologies, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hudson Technologies, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.