Hub Group is a transportation management company that provides multi-modal solutions throughout North America, including intermodal, truck brokerage and logistics services. As a publicly-traded company with over $3.5 billion in revenue, Hub Group’s organization of 2,500+ employees delivers services to help customers better manage their supply chains and logistics costs. The company owns two subsidiaries: Mode Transportation ; and Hub Group Trucking, which provides intermodal freight transport and drayage services. Hub Group was founded in 1971 by Phillip Yeager. The company went public in 1996 and is traded on the NASDAQ exchange. David Yeager, son of Phillip Yeager, serves as Hub Group Chairman and Chief Executive Officer. The company is headquartered in Oak Brook, Illinois.
|Key people||David P. Yeager, Chairman and CEO Donald G. Maltby, President and COO Terri A. Pizzuto, Executive Vice President and CFO|
|Services||Intermodal freight transportation Logistics Truck brokerage|
|Subsidiaries||Mode Transportation Hub Group Trucking|
|Traded as||NASDAQ: HUBG S&P 600 Component|
|Founded||Hinsdale, Illinois (1971)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation and Logistics is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hub Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hub Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hub Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.