Hovnanian Enterprises Inc logo Hovnanian Enterprises Inc Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-1

Kevork Hovnanian Founder Ara K. Hovnanian Thomas J. Pellerito COO J. Larry Sorsby CFO & Executive VP Brad G. O’Connor CAO, VP & Corporate Controller

Quick facts about Hovnanian Enterprises Inc

Key people Kevork Hovnanian Founder Ara K. Hovnanian (Chairman President & CEO) Thomas J. Pellerito COO J. Larry Sorsby CFO & Executive VP Brad G. O’Connor CAO, VP & Corporate Controller David G. Valiaveedan VP Finance & Treasurer
Headquarters Red Bank, New Jersey, United States
Total equity US$ -117.80 million (2014)
Net income US$ 307.14 million (2014)
Products Homes Financial Services

Net Promoter Score for Top Brands compared with Hovnanian Enterprises Inc

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Capital Goods / Homebuilding is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Hovnanian Enterprises Inc sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Hovnanian Enterprises Inc with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to Hovnanian Enterprises Inc

We have estimated the Net Promoter Score of Hovnanian Enterprises Inc based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.