Houlihan Lokey, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is


Houlihan Lokey, Inc., is an independent, advisory-focused, global investment bank. Houlihan Lokey was founded in 1972 and is headquartered at Constellation Place in Century City, Los Angeles, California. The firm advises large public and closely held companies as well as institutions and governments. Its main service lines include mergers and acquisitions, capital markets, restructuring and distressed M&A, fairness opinions, valuations, and strategic consulting. As of early 2017, Houlihan Lokey employed more than 1,161 employees worldwide.

In 2016, Houlihan Lokey was named the No. 1 M&A Advisor for All U.S. Transactions, the No. 1 Global Investment Banking Restructuring Advisor, and a Top 10 Most Active Global M&A Advisor by Thomson Reuters. In 2015, Houlihan Lokey was named the No. 1 M&A Advisor for all U.S. transactions, the No. 1 Global M&A Fairness Opinion Advisor, and the No. 1 Global Investment Banking Restructuring Advisor by Thomson Reuters. The firm was also named the Best Bank to Work For the last four years by Vault.com, obtaining first place in over half of the categories including Employee Satisfaction, Compensation and Selectivity.

Quick facts about Houlihan Lokey, Inc.

Key people

Irwin Gold (Executive Chairman) Scott Beiser (CEO) Scott Adelman (Co-President) David Preiser (Co-President)


Constellation Place Los Angeles, California, United States


Financial Services Investment Banking


1972; 45 years ago (1972)


Investment banking

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Houlihan Lokey, Inc.'s estimated NPS of 8 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Investment Managers is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Houlihan Lokey, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Houlihan Lokey, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

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Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Houlihan Lokey, Inc.

Company Industry Score
Visa Financial Services / Credit cards 8
J.P. Morgan Financial Services / Banking 8
Allianz Financial Services / Banking 8
O2 Telecommunications / Wireless Carrier 7
Virgin Mobile UK Telecommunications / Wireless Carrier 7
Verizon Telecommunications / Cable/TV service 7
Lyft Travel and Hospitality / Car Rental 9
Yahoo! Consumer Brands / Internet 9
TD Bank Financial Services / Banking 10
Sprint Telecommunications / Wireless Carrier 5

We have estimated the Net Promoter Score of Houlihan Lokey, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.