Hospira was an American global pharmaceutical and medical device company with headquarters in Lake Forest, Illinois. It had approximately 15,000 employees. Before its acquisition by Pfizer, Hospira was the world's largest producer of generic injectable pharmaceuticals, manufacturing generic acute-care and oncology injectables, as well as integrated infusion therapy and medication management systems. Hospira's products are used by hospitals and alternate site providers, such as clinics, home healthcare providers and long-term care facilities. It was formerly the hospital products division of Abbott Laboratories. On September 3, 2015, Hospira was acquired by Pfizer, who subsequently sold off the medical devices portion of Hospira to ICU Medical.
Worldwide sales in 2011 were approximately $4.1 billion. Current results are now part of Pfizer's consolidated statements.
|Products||Generic acute-care and oncology injectables, integrated infusion therapy, medication management systems|
|Key people||F. Michael (Mike) Ball (CEO); John C. Staley, Chairman of the Board of Directors|
|Founded||May 3, 2004 (spun off from Abbott Laboratories)|
|Headquarters||Lake Forest, Illinois, United States|
|Number of employees||Approximately 16,000|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Pharmaceuticals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hospira sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hospira with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hospira based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.