Hornbeck Offshore Services, Inc, and a shore-base facility to provide logistics support and specialty services to the offshore oil and gas exploration and production industry, primarily in the United States, Gulf of Mexico, and select international markets. The Company is a provider of marine services to exploration and production, oilfield service, offshore construction and military customers. Its Upstream segment owns and operates fleets of United States flagged, new generation OSVs and United States-owned fleets of DP-2 and DP-3 MPSVs.
The company recently sold its fleet of ocean-going tugs and product barges to Genesis Energy. The company will continue to focus on its core business of operating a modern fleet of OSVs primarily in the US Gulf of Mexico.
HOS recently announced newbuild program #5, which consists of a total of sixteen high-technology, new-generation OSV's. HOS has the option for additional such vessels should future market conditions warrant. The shipyards VT Halter Marine, Inc of Pascagoula, Mississippi and Eastern Shipbuilding of Panama City, Florida have been separately contracted to build the vessels.
|Traded as||NYSE: HOS S&P 600 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Marine Transportation is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hornbeck Offshore Services sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hornbeck Offshore Services with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hornbeck Offshore Services based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.