HMS Holdings Corp logo HMS Holdings Corp Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is


HMS Holdings Corp. was founded in 1974 and is based in Irving, Texas. The company offers cost containment services to healthcare payers and sponsors, including co-ordination of benefits services and program integrity services. Both services aim to ensure that healthcare claims are paid correctly. Customers of the company involve both governments and individuals, like state Medicaid agencies.

Quick facts about HMS Holdings Corp

Key people William C. Lucia FLMI ( Chief Executive Officer, President, and Director)
Traded as NASDAQ: HMSY S&P 600 Component
Headquarters Irving, Texas, United States
Revenue US$ 503.27M (Sep 30, 2013)
Services cost-containment services

Net Promoter Score for Top Brands compared with HMS Holdings Corp

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Miscellaneous / Business Services is 0.

Browse NPS benchmarks survey demo

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If HMS Holdings Corp sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of HMS Holdings Corp with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where comes in.

Learn more

Track Segmented Customer Satisfaction with

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to HMS Holdings Corp

We have estimated the Net Promoter Score of HMS Holdings Corp based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.