Hill International is an American construction consulting firm. Founded in 1976, the company relocated its corporate headquarters to Philadelphia, Pennsylvania, United States in April 2015.
In 2015, Engineering News-Record magazine ranked Hill as the 7th largest construction management firm-for-fee and the 8th largest program management firm in the U.S. Hill’s claims and consulting services include claims analysis, litigation support, expert witness testimony, cost and damages assessment, delay and disruption analysis, lender/technical advisory and the Project Neutral.
|Products||Project management Program management Construction Management Construction claims Consulting Technical Advisory|
|Divisions||Project Management Construction Claims and Consulting|
|Key people||David Richter, CEO Raouf S. Ghali, President and COO|
|Industry||Professional services (Construction)|
|Headquarters||Philadelphia, Pennsylvania, U.S.|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Military / Government / Technical is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hill International, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hill International, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hill International, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.