Hibbett Sports, Inc. is a publicly traded holding company for Hibbett Sporting Goods, a full line sporting goods retailer headquartered in Birmingham, Alabama. As of September, 2015, the company operated 1,025 retail stores in 32 states. Hibbett Sports, Inc. operates sporting goods stores in small to mid-sized markets, in the Southeast, Southwest and lower Midwest regions of the United States. States with the most stores are Georgia. Its stores offer a range of athletic equipment, footwear and apparel. The company's primary store format is the Hibbett Sports store, an approximately 5,000 square foot store located primarily in strip centers which are frequently influenced by a Wal-Mart store.
In January 2015, Hibbett Sports reported net annual sales of US$ 913M on total assets of US$ 452M.
|Key people||Jeffry Rosenthal (President and CEO) Cathy Pryor (Vice President Operations) Scott Bowman (Vice President and CFO) Jared Briskin (Vice President Merchandise) David Benck (Vice President General Counsel)|
|Number of employees||3,200 full-time and 5,500 part-time (2015)|
|Headquarters||Birmingham, Alabama, United States|
|Traded as||NASDAQ: HIBB S&P 600 Component|
|Industry||Sporting Goods Retailer|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Other Specialty Stores is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hibbett Sports, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hibbett Sports, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hibbett Sports, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.