Gregg Appliances, Inc., branded as hhgregg, is a soon-to-be-defunct American publicly owned and operated retailer of consumer electronics and home appliances in the Midwest, Northeast, and Southeast United States. It has 3,723 full-time employees and operates stores in 20 states including Alabama, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, and Virginia.
Founded in Princeton, Indiana in 1955, hhgregg is headquartered in Indianapolis, Indiana. Its retail products include video products comprising televisions as well as DVD recorders; home appliances, such as refrigerators, ranges, dishwashers, freezers, washers, and dryers; and other products and services, including audio hardware, mattresses, computers, and other selected consumer electronics and accessories. The company announced on November 24, 2008 that they would begin selling popular gaming systems such as Wii, Xbox 360 and PlayStation 3.
|Founded||January 1, 1955; 62 years ago (1955-01-01) (as Gregg Appliances, Inc.) Princeton, Indiana, U.S.|
|Key people||Cathy Langham (Chairman of the Board) Robert Riesbeck (CEO)|
|Products||Retailing-Electronics and Appliances|
|Headquarters||Indianapolis, Indiana, U.S.|
|Founders||Henry Harold Fansy Gregg|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Specialty Retailers: Other is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If hhgregg sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of hhgregg with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of hhgregg based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.