Hexcel, that manufactures composite materials and structural parts. The company was founded in 1946, and its first product was supplying honeycomb for the construction of military bombers. During the guided missile boom in the 1950s, and 1960s, Hexcel developed and manufactured honeycomb materials for Titan, Atlas, Polaris families of rockets, both military and space applications, Hawk guided missiles, and other military missiles and rockets, for spacecraft launch vehicles Saturn, Centaur, Mercury, Nova, as well as Gemini and Apollo space programs. Line of aerospace products included ablative heat shield matrixes, common bulkheads, rocket engine nozzles, energy absorption materials
Hexcel claims to be the largest US producer of carbon fiber; a weaver of structural fabrics; the largest producer of composite materials such as honeycomb, prepreg, film adhesives and sandwich panels; and a manufacturer of composite parts and structures. Hexcel's primary markets are aerospace, defense, wind energy and industrial markets including automotive, marine and recreation. In 1971, Hexcel was a manufacturer of alpine skis, and it presently supplies composite materials for ski and snowboard manufacture.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Major Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hexcel Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hexcel Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hexcel Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.