Hewlett Packard Enterprise Company is an American multinational enterprise information technology company based in Palo Alto, California, founded on 1 November 2015 as part of splitting of the Hewlett-Packard company. HPE is a business-focused organization with four divisions: Enterprise Group, which works in servers, storage, networking, consulting and support; Services; Software; and Financial Services.
The split was structured so that the old Hewlett-Packard changed its name to HP Inc. and spun off Hewlett Packard Enterprise as a newly created company. HP Inc., which retained the old HP's personal computer and printing business, retained the old HP's stock-price history and the original NYSE ticker symbol for Hewlett-Packard, while Enterprise trades under its own ticker symbol: HPE. According to notes from 2015,[which?] HPE's revenue was slightly less than that of HP Inc. In 2017 it spun off its Enterprise Services business to become DXC Technology.
|Divisions||Enterprise Group (services, storage, network, networking, consulting, support) Software Financial Services|
|Key people||Patricia Russo (Chairwoman) Meg Whitman (President and CEO)|
|Headquarters||3000 Hanover Street, Palo Alto, California, United States|
|Founded||November 1, 2015; 17 months ago (2015-11-01)|
|Traded as||NYSE: HPE S&P 500 component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Manufacturing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hewlett Packard Enterprise Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hewlett Packard Enterprise Company with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hewlett Packard Enterprise Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.