Hess Corporation "HES", formerly Amerada Hess Corporation "AHC", is an American global independent energy company engaged in the exploration and production of crude oil and natural gas. Hess, headquartered in New York City, placed #394 in the 2016 list of Fortune 500 corporations. In 2014, Hess completed a multi-year transformation to an exploration and production company by exiting all downstream operations, generating approximately $13 billion from assets sales beginning in 2013. Hess sold its gas station network to Marathon Petroleum ; sold its wholesale and retail oil, natural gas and electricity marketing business to Direct Energy; closed its refineries in Port Reading NJ and St. Croix USVI ; sold its bulk storage and terminalling business mostly to Buckeye Partners; and sold its 50% interests in two New Jersey power plants to their respective JV partners to Oaktree Capital. HETCO is now known as Hartree Partners.
The company has exploration and production operations both on-shore: United States and Libya and off-shore: Canada, South America, and Australia.
|Headquarters||Corporate headquarters: 1185 Avenue of the Americas New York City, New York Exploration and production: 1501 McKinney Street Houston, Texas Marketing and refining: Woodbridge, New Jersey|
|Traded as||NYSE: HES S&P 500 Component|
|Operating income||US$-3.842 billion (2015)|
|Net income||US$-3.056 billion (2015)|
|Total assets||US$34.195 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Petroleum Refining is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Hess sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Hess with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Hess based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.