Helen of Troy Limited is a publicly-traded manufacturer of personal care electrical products under brands licensed from Vidal Sassoon, Revlon, Dr. Scholl's, Sea Breeze, and Vitapoint. It is also the parent corporation of OXO International and Kaz. The company is headquartered in Hamilton, Bermuda, and its U.S. operations are headquartered in El Paso, Texas. The company is named after the historical or mythic figure Helen of Troy.
|Headquarters||Hamilton, Bermuda El Paso, Texas (operational)|
|Products||personal care, electrical products|
|Traded as||NASDAQ: HELE S&P 400 Component|
|Key people||Founder Gerald "Jerry" Rubin|
|Revenue||USD 1.45 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Home Furnishings is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Helen of Troy Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Helen of Troy Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Helen of Troy Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.